Delete your Tailgate account

You can ask Symphony Learning LLC, which makes Tailgate, to delete your account and the personal information that goes with it. This works the same whether you use Tailgate on the web or in the iPhone or Android app. Removing the app from your phone doesn't delete your account.

How to ask

1. Email support@symphonybiz.ai from the email address you sign in with, with the subject “Delete my Tailgate account”. We can only act on a request from that address.
2. If you're the only admin of a business on Tailgate, tell us whether to close the business too, or who should take it over. A business can't be left without an admin.
3. We reply to confirm, and delete your account within 30 days of your request. We'll email you when it's done.

If you only use a business's customer portal, you can also ask that business to remove your access.

What we delete

• Your name, email address, and mobile number.
• Your password, two-step verification settings, backup codes, passkeys, and everywhere you're signed in.
• The phones registered for notifications, and your text-message settings.
• AI assistants connected to your account, and their access.

What we keep, and for how long

• A business's records: jobs, customers, notes, files, messages, time entries, estimates, and invoices that you added to a business belong to that business. They stay with it, without your account. To have them deleted, ask the business. If it's your business, we delete them when we close it.
• Security and audit records (sign-ins and changes to accounts and businesses): kept for up to 1 year, then deleted.
• Backups: deleted information leaves our backups within 30 days.
• Billing records: kept as long as tax and accounting laws require.

More about how we handle information is in our Privacy Policy.

Contact

Symphony Learning LLC · support@symphonybiz.ai